FAQ
Q: I need assembly instructions for my bed/wardrobe – do you have copies?
A: All product assembly instructions are located on our website www.julian-bowen.co.uk – to access please enter the product name in the search bar, click search and follow the link where you will find the assembly instructions attached to each product. Alternatively, please email our Customer Service Team at customerservice@julian-bowen.co.uk
Q: My furniture has arrived but there are no fittings, what should I do?
A: Fittings are placed inside the carton and are attached to a red plastic tape some of which is left visible on the outside of the carton for identification purposes. Please check all cartons/packaging with care, if no fittings are found please contact our Customer Service Team at customerservice@julian-bowen.co.uk
Q: What do I do if I have a problem with my furniture?
A: Please contact the stockist where you purchased your furniture from.
Q: How can I place my order?
A: You can place your order either by email to sales@julian-bowen.co.uk or fax to 01623 754555.
Q: How can I pay for my order?
A: Please contact our Sales Team on 01623 727374 to pay for your order by card, alternatively if you prefer to pay by bank transfer, please contact our Accounts Team on 01623 727374 who will advise relevant bank details.
Q: How do I find out about stock availability?
A: Please contact our Sales Team at sales@julian-bowen.co.uk alternatively if you prefer to receive our daily stock feed please email your request to our Sales Team quoting your account reference.
